These Terms and Conditions incorporate by reference the Privacy Policy and the Refund and Cancellation Policy. Together they form the complete agreement between you and the Company. In the event of conflict, these Terms and Conditions prevail, except where the Refund and Cancellation Policy expressly governs a refund matter.
1. Introduction and Acceptance
1.1 These Terms and Conditions (“Terms”) govern your access to and use of the website www.zoeedtech.com, the ZOE Global Online School learning management system, mobile or desktop applications, and all courses, programs, content, and services offered under the ZOE Global Online School brand (collectively, the “Services”).
1.2 By accessing the website, creating an account, enrolling in a program, making a payment, or using any part of the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.
1.3 Acceptance is captured through an explicit, affirmative action. No pre-ticked boxes are used.
1.4 These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and do not require a physical or digital signature.
2. Parties, Brand and Operating Structure
2.1 “ZOE Global Online School” is a brand and trading name under which the Services are marketed and delivered. The ZOE Global Online School brand is operated by the Company under authorisation from the brand’s owner; the Company is the brand’s operator and service provider, not its owner.
2.2 Rarepillar Education Services Private Limited, a company incorporated under the Companies Act, 2013 (CIN U80301UP2022PTC172218; GSTIN 09AAMCR2422G1ZD), having its registered office at C-56 A/12, Second Floor, Technopolis IT Hub, Opposite Stellar IT Park, Block-C, Phase-II, Industrial Area, Sector-62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201309, India (the “Company”, “we”, “us”, “our”), operates the ZOE Global Online School platform and delivers the Services under the ZOE Global Online School brand.
2.3 The Company is the seller of record and the merchant of record for all enrolments and payments made through the platform. The Company receives all fees from learners and issues all invoices.
2.4 Accordingly, your contract for the Services is with the Company. All payments, invoices, refunds, service obligations, grievances, and legal claims arising from your enrolment lie against the Company, except where applicable law provides otherwise.
2.5 “You”, “learner”, or “user” means any person who accesses the Services. Where the learner is a minor, “you” additionally means the parent or legal guardian who holds the account.
3. Eligibility, Minors and Parental Consent
3.1 To create an account and contract with the Company in your own name, you must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 or the equivalent law of your jurisdiction.
3.2 We provide Services to learners under 18. Where the learner is a minor, the account must be created, held, and operated by a parent or legal guardian, who accepts these Terms on the minor’s behalf and is solely responsible for all activity on the account, all fees payable, and the minor’s use of the Services.
3.3 Parents and legal guardians are granted access to the minor learner’s attendance, assessment results, and performance metrics through the platform. By enrolling a minor, the parent or guardian consents to this monitoring and to the processing of the minor’s personal data as described in the Privacy Policy.
3.4 We do not knowingly permit a minor to create an account without parental or guardian involvement. If we become aware that a minor has registered independently, we may suspend the account until verifiable parental consent is obtained, or terminate it.
3.5 You represent that all information you provide, including age and identity, is accurate. We may require verification of age, identity, or guardianship at any time.
4. Accounts and Security
4.1 You must provide accurate, current, and complete registration information and keep it updated.
4.2 Accounts are personal and non-transferable. You may not share login credentials, and you may not permit any other person to access the Services using your account.
4.3 You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately at support@zoeedtech.com of any unauthorised use.
4.4 We may suspend or terminate an account where we reasonably believe credentials have been shared, sold, or compromised, or where account activity indicates concurrent unauthorised use.
5. Enrolment and Delivery of Services
5.1 Enrolment is confirmed only upon receipt of applicable fees and our written confirmation. Listing of a program on the website is an invitation to offer and not a binding offer.
5.2 Programs are delivered through the Company’s own learning management system. Access is granted for the duration specified at the point of enrolment.
5.3 We may determine and vary batch composition, class timings, session sequencing, instructor allocation, and delivery format at our discretion, provided the substance of the program is delivered. Requests to change faculty, batch, or timing are accommodated only at our discretion and subject to availability.
5.4 Where a live session cannot be delivered as scheduled, we will reschedule it, provide a recorded equivalent, or deliver a suitable substitute session.
5.5 Course progress is measured by sessions delivered by the Company, not by learner attendance. A learner’s non-attendance does not reduce the count of sessions delivered.
5.6 Access to program content, including recordings, may be time-limited and expires at the end of the stated access period unless expressly extended in writing.
6. Recording of Live Sessions
6.1 Live sessions are recorded. Recordings may capture the instructor and participating learners, including their names, video, audio, and chat contributions.
6.2 By joining a live session, you consent to being recorded. Where the learner is a minor, the parent or guardian consents on the learner’s behalf.
6.3 Recordings are used to provide catch-up access to enrolled learners, for quality assurance, instructor training, and safeguarding purposes. Handling and retention of recordings are governed by the Privacy Policy.
6.4 Learners who do not wish to appear in a recording may keep their camera off and participate through text. This does not exempt a learner from being recorded where they choose to speak or enable video.
6.5 You must not record, screen-capture, download, reproduce, or redistribute any session, in whole or in part, by any means. Doing so is a material breach of these Terms and an infringement of copyright.
7. Fees, Taxes and Payment
7.1 Fees are stated at the point of enrolment. Unless expressly stated otherwise, fees are exclusive of applicable taxes, which are charged additionally at the prevailing rate.
7.2 All payments are collected by the Company. The Company issues the invoice and is the merchant of record.
7.3 Where fees are payable in instalments, all instalments remain due for the full enrolment regardless of attendance or continued use. Enrolment in an instalment plan creates an obligation for the entire fee, not for individual instalments.
7.4 Where a recurring payment mandate (e-NACH, UPI AutoPay, standing instruction, or card-on-file) is authorised, that mandate remains active until all dues are cleared. Cancellation of a payment mandate does not cancel enrolment, extinguish outstanding fees, or constitute a refund request. Withdrawal must be requested in writing under the Refund and Cancellation Policy; mandate cancellation alone is treated as payment default.
7.5 If a payment fails or remains overdue, we may, after written notice, suspend access to the platform, apply late-payment charges as published, and recover the outstanding balance.
7.6 Where fees are funded through a third-party lender, NBFC, or deferred-payment partner, that loan is a separate contract between you and the provider. The Company is not a party to it and is not responsible for the provider’s interest, processing fees, approval or rejection decisions, foreclosure terms, or collection practices. Your obligations to the lender continue independently of any refund from us.
7.7 For learners outside India, fees may be quoted in a foreign currency. Currency conversion rates, foreign transaction charges, and any local taxes or duties are your responsibility.
7.8 Chargebacks raised without first following the grievance process in Clause 15 may result in suspension of access pending resolution.
8. Refunds and Cancellation
8.1 Refunds and cancellations are governed exclusively by the Refund and Cancellation Policy published at www.zoeedtech.com, which forms an integral part of these Terms.
8.2 Course transfers, deferrals, and pauses are not permitted. Fees are non-transferable and non-adjustable between learners, programs, or batches, except where expressly agreed in writing by the Company.
8.3 Nothing in these Terms or in the Refund and Cancellation Policy limits any non-waivable statutory right you hold as a consumer under the Consumer Protection Act, 2019 or the consumer protection law of your jurisdiction.
9. Intellectual Property
9.1 All instructional content made available through the Services - including recorded and live sessions, video, audio, notes, question banks, test papers, assessments, worksheets, software, platform interfaces, and methodologies - is owned by the Company or its licensors, and is protected by copyright and other intellectual property laws. The “ZOE Global Online School” name, logo, and associated trademarks are the property of the brand owner and are used by the Company under authorisation. Nothing in these Terms transfers any right in that content or those trademarks to you.
9.2 Subject to payment of fees and compliance with these Terms, you are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the content solely for your own learning during the access period. No other rights are granted.
9.3 You must not copy, download (except where a download function is expressly provided), record, screen-capture, reproduce, republish, upload, post, transmit, distribute, sell, sub-licence, translate, adapt, or create derivative works from any content, nor make it available to any third party, nor use it for any commercial or instructional purpose.
9.4 Unauthorised distribution of content, including uploading recordings or materials to file-sharing services, messaging groups, or social platforms, is a material breach. We may terminate access without refund and pursue civil and criminal remedies.
9.5 Any feedback, suggestions, or testimonials you provide may be used by us without obligation or compensation, subject to the Privacy Policy.
10. Acceptable Use and Learner Conduct
10.1 You agree not to:
- Share account credentials or permit access by any person other than the enrolled learner.
- Record, capture, or redistribute any session or material.
- Impersonate any person, misrepresent your identity or age, or provide false enrolment information.
- Engage in academic dishonesty, including cheating in assessments, plagiarism, or unauthorised collaboration.
- Harass, abuse, threaten, defame, or discriminate against any instructor, staff member, or fellow learner, in sessions, chat, or any other channel.
- Post or transmit content that is unlawful, obscene, hateful, or infringes the rights of others.
- Introduce malware, attempt to gain unauthorised access to the platform, circumvent access controls or digital rights management, scrape content, or interfere with platform operation.
- Use the Services to build, train, or improve any competing product, dataset, or machine learning model.
10.2 We may investigate suspected breaches, and may suspend or terminate access, withhold certificates or results, and report conduct to law enforcement where appropriate.
10.3 Termination for breach of this Clause 10 does not entitle you to any refund.
11. Certificates and Outcomes
11.1 Where a certificate of completion or participation is issued, it certifies engagement with the program only. It is not a degree, diploma, or accredited academic qualification unless expressly stated in writing at the point of enrolment.
11.2 We make no representation or warranty regarding examination results, scores, ranks, admissions, employment, or any other outcome, except where a specific written guarantee is offered as part of a named program, in which case that guarantee applies strictly on its own published terms and conditions.
11.3 Learning outcomes depend substantially on learner effort, attendance, and factors outside our control.
12. Third-Party Services and Links
12.1 The Services rely on third-party infrastructure and payment providers. Their availability is outside our control.
12.2 The website may link to third-party sites. We do not endorse and are not responsible for their content, products, or privacy practices.
13. Availability, Technical Requirements and Force Majeure
13.1 You are responsible for your own device, internet connectivity, power supply, and software compatibility. Failures arising solely from your own equipment or connection do not constitute a service failure by us.
13.2 We aim for continuous availability but do not warrant uninterrupted or error-free access. Planned maintenance will be notified where reasonably practicable.
13.3 Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, strike, nationwide or regional internet or power outage, failure of a critical third-party provider, or governmental action. Obligations are suspended for the duration of such an event without penalty to either party.
14. Disclaimers and Limitation of Liability
14.1 Except as expressly stated in these Terms and to the extent permitted by law, the Services are provided on an “as is” and “as available” basis, and all implied warranties, conditions, and representations are excluded.
14.2 To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, nor for loss of profits, opportunity, data, goodwill, examination results, admission, or employment prospects, howsoever arising.
14.3 To the maximum extent permitted by applicable law, the Company’s aggregate liability arising out of or in connection with your enrolment and use of the Services shall not exceed the total fees actually paid by you to the Company for the specific program giving rise to the claim, in the twelve months preceding the event.
14.4 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded, including non-waivable consumer rights.
15. Grievance Redressal
15.1 In compliance with the Information Technology Act, 2000, the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the Company maintains a designated Grievance Officer.
- Level 1 - Support: support@zoeedtech.com. Acknowledgement within 48 hours.
- Level 2 - Grievance Officer: directordesk@zoeedtech.com. Resolution within 30 days.
15.2 Grievance Officer details, including name and designation, are published on our Contact page. The Grievance Officer may be reached at Rarepillar Education Services Private Limited, at the registered office address stated in Clause 2.2.
16. Suspension and Termination
16.1 We may suspend or terminate your access immediately, without refund, where you materially breach these Terms, particularly Clauses 4, 6, 9, or 10, or where required by law.
16.2 You may stop using the Services at any time. Ceasing use does not by itself cancel enrolment, extinguish outstanding fees, or trigger a refund; a written request under the Refund and Cancellation Policy is required.
16.3 On termination, your licence to access content ends immediately. Clauses concerning intellectual property, fees already due, limitation of liability, governing law, and any provision which by its nature should survive, continue in force.
17. Changes to These Terms
17.1 We may amend these Terms to reflect changes in law, regulation, or our Services. The current version is always published at www.zoeedtech.com with its effective date.
17.2 Where changes are material, we will give reasonable notice by email or platform notification before they take effect. Continued use after the effective date constitutes acceptance.
17.3 Changes do not apply retrospectively to refund entitlements that had already accrued to you before the effective date.
18. Governing Law and Jurisdiction
18.1 These Terms are governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, and the Consumer Protection Act, 2019.
18.2 Subject to Clause 18.3, the courts at Gautam Buddha Nagar, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
18.3 Nothing in this clause deprives a consumer of the protection of any mandatory provision of the law of their country of residence, or of the right to bring proceedings before the consumer forums or courts available to them under that law.
18.4 For learners in the GCC region, the EEA, the United Kingdom, and the United States, these Terms apply to the extent consistent with local mandatory consumer protection law.
19. General
19.1 If any provision is held invalid or unenforceable, the remainder continues in full force and the invalid provision is modified to the minimum extent necessary.
19.2 Our failure to enforce any provision is not a waiver of that or any other provision.
19.3 You may not assign your rights under these Terms. We may assign or transfer our rights and obligations to an affiliate or successor.
19.4 These Terms, together with the Privacy Policy and the Refund and Cancellation Policy, constitute the entire agreement between you and the Company and supersede all prior communications, representations, and understandings.
19.5 Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and the Company.
20. Contact
Contracting Entity: Rarepillar Education Services Private Limited
Brand: ZOE Global Online School
Registered Office: C-56 A/12, Second Floor, Technopolis IT Hub, Opposite Stellar IT Park, Block-C, Phase-II, Industrial Area, Sector-62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201309, India
Support Email: support@zoeedtech.com
Grievance Email: directordesk@zoeedtech.com
CIN: U80301UP2022PTC172218
GSTIN: 09AAMCR2422G1ZD
Website: www.zoeedtech.com